WondraCraft Privacy, Shipping and Return Policies

WondraCraft Policies

Effective Date: 09/23/2025
Welcome to WondraCraft! Your trust is important to us.

This page outlines our Privacy Policy, Terms & Conditions, and Shipping/Refund Policy.
By using our website www.wondracraft.com, you agree to these policies.

Privacy Policy
1.1 Information We Collect
1.2 How We Collect Information
1.3 How We Use Information
1.4 Sharing Your Information
1.5 Cookies and Tracking
1.6 Data Retention
1.7 Data Security
1.8 Your Rights
1.9 Children’s Privacy
1.10 Third-Party Links
1.11 Changes to This Policy
1.12 Contact Us

Terms & Conditions
2.1 Use of Website
2.2 Products and Services
2.3 Orders and Payments
2.4 Shipping
2.5 Refunds & Returns
2.6 Cancellations
2.7 Intellectual Property
2.8 Limitation of Liability
2.9 Governing Law
2.10 Changes to Terms

Shipping & Refund Policy (Quick Reference)

1. Privacy Policy

1.1 Information We Collect

Name, email, billing/shipping address, payment details.
Order details and purchase history.
Automatically collected data (IP, browser, device, cookies).
Marketing preferences (newsletter sign-ups).

1.2 How We Collect Information
Directly from you when placing orders or filling forms.
Automatically via cookies, log files, Wix Analytics, Google Analytics, Meta Pixel.

1.3 How We Use Information
To process and ship orders.
To communicate with you regarding orders, support, or promotions.
To improve our website, services, and marketing.

1.4 Sharing Your Information
We share only with:
Payment processors (e.g., Stripe, Wix Payments, PayPal).
Shipping carriers (USPS, UPS, FedEx).
Analytics providers (Google Analytics, Wix Analytics).
Marketing platforms (Meta/Facebook Ads, email services).
Legal authorities, if required.

1.5 Cookies and Tracking
We use cookies to enhance site performance, personalize experiences, and support analytics/ads. You can disable cookies in your browser, but some features may not work.
1.6 Data Retention
We keep data only as long as necessary for business, legal, and accounting purposes.

1.7 Data Security
We use encryption, secure servers, and limited access, but no online system is 100% secure.

1.8 Your Rights
Access, update, or delete personal information.
Opt out of marketing emails anytime.
GDPR/CCPA rights (where applicable).

1.9 Children’s Privacy
We do not knowingly collect information from children under 13.

1.10 Third-Party Links
We are not responsible for the privacy practices of other websites linked from our site.

1.11 Changes to This Policy
We may update this Privacy Policy. Updates will be posted with a revised effective date.

1.12 Contact Us
📧 info@wondracraft.com
📍 371 N 500 W Brigham City Utah 84302

2. Terms & Conditions

2.1 Use of Website
Site must be used for lawful purposes.
No transmitting of harmful or unlawful content.

2.2 Products and Services
All items are handmade/custom; slight variations may occur.
Products, prices, and availability may change without notice.

2.3 Orders and Payments
Orders require accurate billing/shipping info.
Payments must be cleared before shipping.
Accepted methods: PayPal, Wix Payments.

2.4 Shipping
Processing time: 7–10 business days.
Carriers: USPS, UPS, FedEx.
We are not liable for carrier delays or customs issues.

2.5 Refunds & Returns
Custom/personalized items: non-refundable unless damaged/defective.
Non-custom items: return within 30 days in unused, original condition.
Buyer pays return shipping unless error is ours.

2.6 Cancellations
Cancel within 24 hours of ordering unless production/shipping has started.

2.7 Intellectual Property
All site content, designs, and images are WondraCraft property. Unauthorized use is prohibited.

2.8 Limitation of Liability
We are not liable for indirect, incidental, or consequential damages. Products must be used as intended.

2.9 Governing Law
These Terms are governed by the laws of Utah.

2.10 Changes to Terms
We may update Terms & Conditions; updates will be posted with a new effective date.

3. Shipping & Refund Policy (Quick Reference)

Shipping

Orders ship within 3-10 business days depending on size of order.
Tracking provided when available.

Refunds & Returns

Custom items: no refunds unless defective.
Non-custom items: 30-day return window, unused and original condition.
Contact us at info@wondracraft.com for return instructions.